Information We Collect
When you contact us for HVAC service, we collect your name, phone number, email address, and service address. We also collect details about your heating and cooling system so we can diagnose and fix the problem.
If you visit our website, we automatically collect basic technical information like your IP address, browser type, and pages you view. We use this to improve our site and make it easier for you to find what you need.
How We Use Information
We use your information to schedule appointments, send service reminders, provide estimates, and complete repairs or installations. We also use it to follow up on your service and make sure you're satisfied.
With your permission, we may send you seasonal maintenance tips, special offers, or updates about our services. You can opt out of these messages at any time.
Cookies and Tracking
Our website uses cookies to remember your preferences and understand how you interact with our pages. Cookies help us see which parts of the site are most useful so we can improve them.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well.
Analytics and Third-Party Tools
We use third-party analytics tools, like Google Analytics, to track website traffic and usage patterns. These tools collect anonymous data and help us understand how visitors find and use our site.
We may also use third-party services for scheduling, payment processing, or customer reviews. These providers have their own privacy policies, and we encourage you to review them.
Data Sharing and Disclosure
We do not sell or rent your personal information. We share it only with trusted partners who help us run our business, such as scheduling software or payment processors, and only as needed to serve you.
We may disclose your information if required by law, to protect our rights or safety, or in connection with a business transfer or merger.
Data Retention
We keep your personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need it, we securely delete or anonymize it.
Data Security
We use reasonable security measures to protect your information from unauthorized access, loss, or misuse. These measures include encryption, firewalls, and restricted access to your data.
While we work hard to keep your information safe, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we continuously review and update our practices.
User Rights
You have the right to access, correct, or delete the personal information we hold about you. You can also object to or restrict certain processing, and request a copy of your data in a portable format.
To exercise these rights, contact us using the information below. We will respond within a reasonable timeframe and in accordance with applicable laws.
Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.
Changes to This Policy
We may update this privacy policy from time to time. When we do, we will post the new version on our website and change the effective date at the top.
We encourage you to review this policy periodically to stay informed about how we protect your information.